Any request for cancellation must be made in writing to Restaurant Equipment Club, LLC. as soon as possible. This may done by sending an email to CS@RestEquipClub.com from the email address registered with the seller or by certified mail. Other types of communication (e.g., voice message, email from unverified address) may not be recognized.
"If a cancellation request is not received in a sufficient time frame for the shipment to be held by the supplier, it will be considered a request for return. (See Return Policy)
If the supplier allows cancellations, the refund will be subject to a 5% cancellation fee. This fee will be waived in the following situations.
If the supplier does not allow a cancellation (such as for a manufactured-to-order item), the cancellation request may be denied or may be subject to higher cancellation fees (usually a minimum of 25%).
The buyer agrees to abide by Restaurant Equipment Club, LLC.'s decisions regarding cancellation fees.
Restaurant Equipment Club, LLC. reserves the right to cancel any order with a full refund and will not be held liable for any other loss or damage arising from such cancellation.